Customer Service Specialist (Sales Support Spec Assc)

Job Summary: Assists multiple operational, analytical and informational functions for the sales team with an emphasis on speed, efficiency and execution.

Essential Job Functions & Tasks:
1. Develop understanding of departmental policies and sales procedures/processes in order to assist representatives.
2. Communicate with utility to collect necessary data to assist with completion of sales.
3. Support sales reps in partnership with other members of the Sales Support team, floating to assist where needed.
4. Submit pricing requests and relay information to proper member of sales team.
5. Learn and use in-house technology to submit electric usage requests and evaluate historical usage and intervals.
6. Assist with submission of IT requests on behalf of the sales team and follow up to ensure completion.
7. Act as the liaison between the sales team and billing and finance.
8. Submit production support requests and perform status checks on those requests.
9. Assist sales team with support requests, which include but are not limited to: emailing customer contracts, mailing marketing materials, researching current contract price, and electronically filing important customer documents and paperwork.
10. Identify recommendations for process efficiency based on issues raised by sales team.
11. Assist in creation and interpretation of Microsoft Excel spreadsheets.
12. C&I Only: Review new customer credit and asses next steps in credit extension process.
13. Perform other duties as assigned.

Basic Qualifications: Education: High School Diploma or GED required.
Experience: 0 to 2 years applicable experience. Experience in and knowledge of energy industry is desirable.

Additional Requirements:
1. Proficiency in Microsoft Word, Excel, and PowerPoint. Proficiency in CRM. Working knowledge of Microsoft Excel with the ability to write formulas & create pivot tables.
2. Ability to read and interpret general business and technical documents.
3. Present information clearly and effectively, responding to questions from sales and billing.
4. Ability to interact with all levels of the organization.
5. Embodies Energy Values such as: Accountability, Passion, Integrity, Innovation, and Humility.
6. High-energy, drive and ambition, acts with a sense of urgency.
7. Excellent communication skills, written, verbal, listening, articulate with ability to explain/interpret complex issues clearly, mindful of audience.
8. Consultative and collaborative work-style in working with potential/current customers and internal departments/colleagues.
9. Well-organized, with ability to prioritize, plan proactively, manage conflicting priorities.
10. Comfortable in a dynamic, fast-paced environment.
11. Enthusiastic learner, eager to meet challenges and quickly assimilate new concepts.
12. Displays confidence in ability and performance on subject and role, exudes subject matter expertise.
13. Effective problem-solving skills: ability to work from concept to analytics, identify alternatives and develop unique solutions.

Job Type: Contract

Salary: $21.00 - $21.01 per hour

Benefits:

• Work from home

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Location:

• Ohio (Required)

Work Location: Remote