Customer Service Specialist

Who we are: Spirit Jersey® is a clothing line dedicated to quality, originality, and authenticity. Designed in Los Angeles and created for sharing your best post-worthy life! Spirit Jersey's team of artists and innovators constantly work to create something you'll want to collect, cherish, and show-off.
The Customer Service Specialist is responsible for providing effective Customer Service for all internal and external customers by using excellent, in-depth knowledge of company products, and tier pricing for both garments & embellishments. Communicates on a timely manner with sales team, members within the department and other cross functional departments.
Position:Customer Service Specialist
Reports to:Customer Service Manager
FLSA Status:Non-exempt (Hourly)
Employment Type:Full Time
Responsibilities:

• Maintaining a positive, empathic and professional attitude toward internal and external customers at all times.
• Provides timely and accurate call outs to incoming orders status and product knowledge requests.
• Processes customers' orders/changes according to established department policies and procedures.
• Responding promptly to customer inquiries.
• Acknowledging and timely resolving customer complaints.
• Works with the sales team to meet and exceed customer's service expectations.
• Processing orders, vendor applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary to meet or exceed customer needs.
• Able to analyze pricing and ship dates and collaborates with sales for needed revisions.
• Excellent written and verbal communication skills in English.
• Ability to maintain an organized work schedule and meet deadlines.
• Allocating units per po based on availability.
• Processing pick tickets & ensuring orders are fulfilled on time.

• Invoice orders and provide invoice copies to customers.
• Ability to organize, prioritize and work under time constraints.
• Researches and validates requests for returns and credit memos with CSM in coordination VP of Supply Chain & Acct. Dept.
• Resolving chargebacks and short payments with CSM & Acct. Dept.

Competencies:

• Pricing Analysis
• Speed & Accuracy in Order Processing
• Great Follow-up Skills
• Teamwork/Collaboration
• Oral/Written Communication
• A plus if knowledgeable with A2000, Nuorder, and Apparel Licensing

Required Education and Experience

• Minimum 5 years of Customer Service Experience
• Strong written and verbal communication skills a must
• Experience working with major retailers (Bloomingdales, Nordstrom etc.)
• Microsoft Skills (Excel & Word)
• EDI Experience
• Apparel Industry preferred

• High school diploma a must. College degree preferred.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Professional development opportunities
• Employee discounts on company products