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Form of workJob Description
A manufacturing company is seeking Customer Service Specialist who will be the central liaison between customer and management, production planning, supply chain, quality, and shipping. Additionally, you will process orders for materials or merchandise received from customers. Work hours are Monday through Friday from 8 a.m. to 4:30 p.m. or 8 a.m. to 5 p.m.
Job Responsibilities:
- Verify customer information, part number, revision, quoted price, and lead time
- Document and scan verbal order information, enter production orders into the computer system, make necessary adjustments, and attach to sales order
- Retain contracts received, access customer websites for requirements, and advise customer of any damages, deterioration, loss of material, or other concerns
- Update part pricing, maintain up-to-date standards and specifications for customer shipping schedule, and reconcile customer consignment inventory weekly
- Maintain files of shipping records, bill of lading, packing lists and shipping notice transactions and provide monthly on-time delivery reports
- Perform other duties as needed
Job Qualifications:
- Must have 1 year certificate from college or technical school; or 3 to 6 months related experience and/or training; or equivalent combination education and experience
- Must have the ability to read, analyze, and interpret general business periodicals, journals, technical procedures, or government regulations
- Must be able to effectively present information and respond to questions from managers, clients, and customers
- Must have the math skills to calculate figures and amounts, such as discounts, interest, commission, proportions, and percentages
- Must have the ability to apply common sense understanding to carry out detailed, uninvolved written or oral instructions
- Must be computer literate with accurate data entry skills
- Must have strong organizational and multi-tasking skills
- A professional demeanor and telephone presence is required
Only candidates that can pass a background check and drug screen will be considered.
With over 35 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.
The Area Temps Advantage
Full-Service Staffing:
Every year we match thousands of quality employees with rewarding office, industrial, professional, technical and skilled trades opportunities.
City Search Applicant Network:
Our interactive centralized network links our six branch locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates - and job seekers have access to the best opportunities - in the Greater Cleveland area.
Quality Employees:
We assess our candidates with skill-specific interviewing, online skills testing, as well as internal and client-generated performance ratings. Employees with the highest ratings are considered first for available assignments.
Personalized Service:
On-site visits help our account representatives create solutions that are specifically tailored to each client company's needs. And our staffing supervisors have personally met, interviewed and evaluated every candidate we refer.
Exceptional Value:
From customized orientation and training videos, to our unconditional guarantee, to free computer software testing and training, we go the extra mile to deliver outstanding value.
Ongoing Training:
Our staff continually participates in formal and on-the-job training, as well as continuing education, to improve the results we deliver.
The Area Temps Advantage
Full-Service Staffing:
Every year we match thousands of quality employees with rewarding office, industrial, professional, technical and skilled trades opportunities.
City Search Applicant Network:
Our interactive centralized network links our six branch locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates - and job seekers have access to the best opportunities - in the Greater Cleveland area.
Quality Employees:
We assess our candidates with skill-specific interviewing, online skills testing, as well as internal and client-generated performance ratings. Employees with the highest ratings are considered first for available assignments.
Personalized Service:
On-site visits help our account representatives create solutions that are specifically tailored to each client company's needs. And our staffing supervisors have personally met, interviewed and evaluated every candidate we refer.
Exceptional Value:
From customized orientation and training videos, to our unconditional guarantee, to free computer software testing and training, we go the extra mile to deliver outstanding value.
Ongoing Training:
Our staff continually participates in formal and on-the-job training, as well as continuing education, to improve the results we deliver.
