The Customer Service Specialist is responsible for answering incoming phone calls from customers. Often the first point of contact for customers, representing AU Health, the Customer Service Specialist assists both external and internal customers regarding customer-billing concerns and issues. This position is responsible for resolving customer-billing concerns in a professional, timely, accurate manner.
The Customer Service Specialist is accountable for complying with all policies, procedures, and regulations related to Customer Service.Education: HS Diploma EquivalencyEmployment Type: Regular