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SalaryOverview:
Prior Automotive Manufacturing Customer Service Experience NEEDED to apply.
ABC Technologies Inc. is a world leader in plastics processing, supporting a global organization with locations in North America, South American, Europe and Asia. ABC Technologies' core business as an Automotive Tier 1 supplier is in the Design, Development, and Production of plastic automotive systems and components for OEMs worldwide.
To schedule/plan internal and customer shipment as necessary, to monitor EDI and update customer portals. Contribute to a work environment where fairness, equality and non-discriminatory practices are the standard.
Responsibilities:
- Act as a liaison between the customer and the company, ensuring an amicable understanding is established regarding timing of deliveries and/or disposition of product lines being produced for any customer.Cooperate, participate and lead corrective actions in conjunction with health and safety committee, continuous improvement team and other departments within facility
- Communicate with customers on a daily basis regarding inquiries, orders and follow up
- Enter and process orders/releases on existing orders via EDI and distribute to all appropriate departments daily
- Follow up with Production and Shipping Departments for daily shipping requirements
- Distribute customer’s 5 week schedule to plant departments
- Prepare daily paperwork for Shipping Department
- Coordinate with other departments to resolve customer quality issues in a timely manner
- Adhere and enforce company policies and procedures
- Participate in problem resolution, identify quality concerns and communicate with departments with the facility
- Contribute to a work environment free from harassment, where fairness, equity and non discriminatory practices are standard
- Adhere to the Quality Policy and Environmental Policy as they relate to ISO 9001: 2015 (QMS) / ISO 14001:2015 (EMS) / IATF 16949 2016 (AQMS)
- Provide information, instruction and supervision to Employees, to protect health or safety of the Employee.
- Carry and enforce ABC Automotive Systems, Inc. workplace safety guidelines and health and safety statement.
- Ensure first aid treatment is given to an injured employee immediately and further assistance, including medical is sought immediately.
- Complete reports of accidents / incidents immediately and participate in corrective action process.
- Ensure safety concerns that arise from safety incidents, accidents or safety meetings are corrected immediately.
- Ensure work instructions are followed to produce quality part per customer specifications.
Qualifications:
- 3 or more years Customer Service experience in plastic and/or automotive,is a must.
- Bachelor's degree and/or related experience
- Knowledge in Word, Excel, Powerpoint, CMS, and email
- Organization and leadership skills required.
- Purchasing knowledge
- Strong work ethic
- Strong interpersonal skills
- Computer skills
Job Type: Full-time
Salary: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
Ability to Relocate:
- Gallatin, TN 37066: Relocate before starting work (Required)
Work Location: In person
