Customer Service Order Management Specialist

Job Description

• Translate forecasts and anticipated demand into inventory projections for known SKUs.
• Analyze reports to determine inventory demand by facility.
• Utilize JBA to research systemic locations.
• Consistently and accurately transfer inventory via the Transfer Database
• Identify inventory shortages and obtain missing inventory from other locations.
• Coordinate with Inventory Control and Operations to reactively resolve shorts.
• Requisition and maintain inventories of materials and supplies necessary to meet production demands.
• Calculate figures such as required amounts and materials, using calculators or computers.
• Keeps detailed records and is responsible for and accountable for all documentation.
• Prepare and distribute daily, weekly reports for management and customers as needed.
• Communicate effectively with other employees and departments as required.
• Must be able to work with general direction from supervisor.
• Responsible for enforcing and adhering to all company policies and rules and departmental written work instructions.
• Responsible for maintaining and enforcing a clean and safe work area.
• Perform other general warehouse duties as needed.
• May be required to work in other departments and locations as the workload permits.
• Work variable and flexible hours as needed.

Must work well under pressure

Qualifications

• Translate forecasts and anticipated demand into inventory projections for known SKUs.
• Analyze reports to determine inventory demand by facility.
• Utilize JBA to research systemic locations.
• Consistently and accurately transfer inventory via the Transfer Database
• Identify inventory shortages and obtain missing inventory from other locations.
• Coordinate with Inventory Control and Operations to reactively resolve shorts.
• Requisition and maintain inventories of materials and supplies necessary to meet production demands.
• Calculate figures such as required amounts and materials, using calculators or computers.
• Keeps detailed records and is responsible for and accountable for all documentation.
• Prepare and distribute daily, weekly reports for management and customers as needed.
• Communicate effectively with other employees and departments as required.
• Must be able to work with general direction from supervisor.
• Responsible for enforcing and adhering to all company policies and rules and departmental written work instructions.
• Responsible for maintaining and enforcing a clean and safe work area.
• Perform other general warehouse duties as needed.
• May be required to work in other departments and locations as the workload permits.
• Work variable and flexible hours as needed.
• Must work well under pressure.

Required Experience

• N/A

Additional Eligibility Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percentage.
• Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.
• Must be detailed oriented.
• Must have PC skills (Microsoft Word and Excel required) and knowledge of basic office machines (i.e., copier, fax, phone).
• Must exhibit good hand/ eye coordination.
• Vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Preferred Education and Experience

• High School diploma with some college courses preferred; one to two years related experience and/or training; or equivalent combination of education and experience.

Supervisory Responsibility

• None

Work Environment

• While performing the duties of this job, the employee is occasionally exposed to low or elevated temperatures.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to communicate (verbal/written), The employee may occasionally be required to remain in a stationary position, often sitting for extended periods of time. In this position, the person must operate a computer and other office machinery such as a copy machine and printer. The employee must be able to move up to 20 pounds.

Travel

Travel is not expected for this position.

Other Duties

Please note this Job Profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Additional Information

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Vantiva complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.