Customer Service Specialist

Who we are: Spirit Jersey® is a clothing line dedicated to quality, originality, and authenticity. Designed in Los Angeles and created for sharing your best post-worthy life! Spirit Jersey’s team of artists and innovators constantly work to create something you’ll want to collect, cherish, and show-off.

The Customer Service Specialist is responsible for providing effective Customer Service for all internal and external customers by using excellent, in-depth knowledge of company products, and tier pricing for both garments & embellishments. Communicates on a timely manner with sales team, members within the department and other cross functional departments. 

Position: Customer Service Specialist 

Reports to: Customer Service Manager 

FLSA Status: Non-exempt (Hourly) 

Employment Type: Full Time 

Responsibilities: 

• Maintaining a positive, empathic and professional attitude toward internal and external customers at all times. 

• Provides timely and accurate call outs to incoming orders status and product knowledge requests. 

• Processes customers’ orders/changes according to established department policies and procedures. 

• Responding promptly to customer inquiries. 

• Acknowledging and timely resolving customer complaints. 

• Works with the sales team to meet and exceed customer’s service expectations. 

• Processing orders, vendor applications, and requests. 

• Keeping records of customer interactions, transactions, comments and complaints. 

• Communicating and coordinating with colleagues as necessary to meet or exceed customer needs. 

• Able to analyze pricing and ship dates and collaborates with sales for needed revisions. 

• Excellent written and verbal communication skills in English. 

• Ability to maintain an organized work schedule and meet deadlines. 

• Allocating units per po based on availability. 

• Processing pick tickets & ensuring orders are fulfilled on time. 

• Invoice orders and provide invoice copies to customers. 

• Ability to organize, prioritize and work under time constraints. 

• Researches and validates requests for returns and credit memos with CSM in coordination VP of Supply Chain & Acct. Dept. 

• Resolving chargebacks and short payments with CSM & Acct. Dept. 

Competencies:  

• Pricing Analysis 

• Speed & Accuracy in Order Processing 

• Great Follow-up Skills 

• Teamwork/Collaboration 

• Oral/Written Communication 

• A plus if knowledgeable with A2000, Nuorder, and Apparel Licensing 

Required Education and Experience 

• Minimum 5 years of Customer Service Experience 

• Strong written and verbal communication skills a must 

• Experience working with major retailers (Bloomingdales, Nordstrom etc.) 

• Microsoft Skills (Excel & Word)  

• EDI Experience  

• Apparel Industry preferred 

• High school diploma a must.  College degree preferred. 

Benefits

• Competitive salary 
• Health, dental, and vision insurance 
• Paid time off 
• Professional development opportunities 
• Employee discounts on company products 

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