Customer Service Specialist

Pay: $23-$25 per hour + Company Profit Share

Perks and Benefits to working Full Time at Elements:

PTO 10 days and 5 days sick pay
401K with matching up to 5%
Medical, dental, vision with company 75% contribution
Snacks/drinks/some lunches/swag

Position: Customer Service

For over 45 years, Elements has created a work-life balance suitable to those who prefer the carefree nature of mountain living. With our centrally-located office in Truckee, we’re united in the goal that we work to live. We’re excited to have you on our team and look forward to your contributions to help us simplify mountain life for our clients and community.

Position Overview:

Elements Mountain Company is a year-round home maintenance company. We are a large provider of all forms of snow removal, paint/stain, asphalt seal and defensible space/tree service. We have a friendly, fun office in Tahoe Donner. We are looking for someone to join our team who has a variety of office skills.

JOB RESPONSIBILITIES:

• Handle customer issues/complaints and provide appropriate solutions; follow up to ensure resolution and ultimate customer satisfaction
• Go the extra mile to engage customers and prospects, and turn them into raving fans
• Accepts customer orders and requests via phone call, fax, or email
• Enter customer data, orders and payments into the FM system while ensuring that all information is entered correctly according to company procedures, and in a timely fashion
• Maintains a high level of communication with customers and staff as necessary
• Assists AP with data entry and processing
• Performs any other functions and responsibilities as assigned

REQUIRED SKILLS AND EXPERIENCE:

• 2+ years of experience in a Customer Service/sales position
• Excellent verbal and written communication skills
• Strong phone contact handling skills and active listening
• Ability to learn quickly, solve problems logically and critically, and strong attention to detail
• Ability to multitask, prioritize, and manage time effectively
• Positive attitude and friendly demeanor – you are energized by interacting with and helping people
• Strong interpersonal skills and the ability to work with individuals at all levels of the organization

Social Skills:

• Adjusting actions in relation to others’ actions
• Bringing others together and trying to reconcile differences
• Persuading others to change their minds or behavior
• Being aware of others’ reactions and understanding why they react as they do
• Teaching others how to do something

Computer & Technology Skills:

• Databases - Using computer applications to manage large amounts of information, including identifying new technological solutions, creating and editing simple databases, inputting data, retrieving certain records and creating reports to communicate the information
• Spreadsheets - Using a computer application to enter, manipulate and format text and numerical data; insert, delete and manipulate cells, rows and columns; and create and save worksheets, charts and graphs
• Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save and retrieve word processing documents
• Project Tracking - Use project management applications to manage and track critical projects
• Communication Software - Use communication applications like text message, email and Slack to communicate and collaborate with employees and clients
• Multi line Vonage Phone System - Answer phones on first ring to get clients best possible Customer Service

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