Customer Service Specialist

CUSTOMER SERVICE SPECIALIST

NATURE STONE®, the leader in the Stone & Epoxy flooring industry, with an outstanding reputation, with facilities located in Cleveland, Cincinnati, Columbus, Toledo and Pittsburgh. The list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Your two primary responsibilities would be one, to set qualified appointments from inbound callers and two, to provide effective Customer Service to consumers by utilizing excellent communication skills and in-depth knowledge of company products and policies. You will be required to accurately enter data into our system.

DUTIES AND RESPONSIBILITIES:

• Accurate data entry.
• Handling inbound and outbound calls to schedule in-home consultations for our sales team.
• Accurately schedule service and sales appointments.
• Calling customers to confirm appointments
• Following up with online leads.
• Processing lead information from the in-field sales representatives.
• Interact with customers in a friendly and polite manner.
• Professionally and accurately handle questions from customers and ensure that any outstanding issues are resolved both promptly and thoroughly.
• Willingness to work a flexible schedule including Saturdays.

KNOWLEDGE AND SKILLS REQUIRED:

• 1-2 years plus experience in calling environments.
• Accurately and strong data entry skills.
• Detail and results-oriented.
• Experience in home improvement products sales and/or direct response marketing is greatly preferred, but not a requirement
• Ability to communicate clearly and professionally and to handle customer complaints and dissatisfied customers.
• Experience with CRM programs.

BENEFITS:

Hourly Rate: $18.00. This is a Full-Time position, 36 to 40 hours per work, overtime as needed, as well as some Saturdays.

Comprehensive benefit package offered.

Nature Stone is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation gender identity, disability, protected veteran status or other protected status. EEOC/M/F/Vet/Disabled.

Only candidates of interest will be contacted.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Twinsburg, OH: Relocate before starting work (Required)

Work Location: In person