Customer Service Specialist

As a Customer Service Specialist, you will be empowered to take ownership of Accounts Receivable and Internal Export Order Management to ensure that the Aerospace business services group achieves their primary goals and important metrics. You will ensure relationships are being maintained and responses are being made promptly to all requests to minimize delays in orders. Prior Customer Service experience via email is crucial to success.

Key Responsibilities:

        Support corporate accounts receivable (AR) function by providing documentation, researching AR discrepancies, determining root causes.

        Process credits and close applicable tickets.

        Update customer AR contacts.

        Process internal export sales orders.

        Review and upload of applicable export documentation, ensuring compliance with international regulations.

        Support corporate export functions.

        Remain knowledgeable of regulations related to international orders and changes that impact processes.

        Responsible for acquiring late order information and notifying customers of any delays with their orders.

        Keep appropriate partners abreast of the problems/solutions about the customer and achievement of critical metrics.

        Address customer needs, inquiries, and concerns.

Qualifications:

        High School Diploma or equivalent

        Previous Customer Service experience in a manufacturing environment.

        Strong communications skills in writing, public speaking, and one-to-one negotiations.

        Computer proficiency in order entry system and document, spreadsheet, and database software.

        Must be a U.S. Citizen or Permanent Resident.

Hybrid:

This is a Hybrid position.  Your work schedule would be a combination of up to 2 days remote and the remainder of your schedule would be at the closet PPG ASC or Transparency office. Please note, during the training period you will be required to be fully onsite for a period of time.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

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