Customer Service Support Specialist (Csa)

Job Title:

Customer Service Support Specialist (CSA)

Job Summary:

The Customer Service Support Specialist will receive and build orders, schedule appointments with vendors, and communicate potential issues to Customer Service Representatives promptly.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Ensure all steps are completed in customer portals to guarantee loads will pull for payment.
• Assist CUSTOMER SERVICE with asset and logistics exceptions.
• Ensure all accessorials are requested and approved by the customer.
• Work with Accounts Receivables on aging loads to ensure resolution and payment by the customer.
• Maintains records of interactions with vendors in an orderly manner.
• Coordinates with CUSTOMER SERVICE to find solutions and resolve matters.
• Responds and updates requests promptly.
• Represents the Company for business development and resolution of service issues.
• Schedules appointment times for freight shipments.
• Ensures that emails and communications during afterhours are monitored and responded to in a timely manner.
• Enters high volume of data, including freight shipments, customer updates, etc.
• Builds rapport with customers and works to ensure they receive excellent service.
• Performs other related duties, as assigned.

Required Skills/Abilities:

• Excellent organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to maintain good customer relations.
• Ability to type 40-50 words per minute.
• Proficient computer skills and ability to learn database and ordering systems.
• Ability to recognize when action is necessary and to implement the required actions within a reasonable time,
• Ability to perform mathematical calculations to calculate transit times.
• Good working knowledge of Microsoft Word, Excel and Outlook.

Education and Experience:

• High school diploma or equivalent required. Advanced education a plus.
• Previous CUSTOMER SERVICE experience preferred. Knowledge of trucking industry a plus.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. Employment with RE Garrison is at-will, which means that either you or the Company can end the employment relationship at any time with or without cause or notice.