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SalaryWe have an immediate opening for a Sales Coordinator to join our team. We're looking for team members with a positive, professional attitude who want to grow with our company. As a Sales Coordinator, you will be taking inbound sales calls and scheduling appointments. Someone successful in this role will enjoy scheduling detailed appointments for our Comfort Consultants and creating a connection with our customers.
Pay: $20.00 - $28.00/Hour
Work Hours: Monday - Friday: 8:00 AM - 5:00 PM
Position Description:
- Provide exceptional Customer Service to existing and potential customers.
- Act as a liaison between customers and Comfort Consultants.
- Assist Comfort Consultants in closing jobs through phone calls, discussion, and assistance.
- Create and maintain job files.
- Assist customers with financing portal.
- Maintain daily / monthly commission totals, update daily.
- Assist Comfort Consultants with administrative needs on occasion, which may include payment processing, lookup of customer info, rescheduling, etc.
- Create, update, and maintain customer records within the service system database, ServiceTitan.
- Collect and apply customer payments.
- Other duties as assigned.
Job Qualifications:
- HS Diploma or equivalent
- Ability to pass pre-employment drug screen and background check
- MS Office proficient; ServiceTitan experience desired
- 1+ year experience in Customer Service, phone or in-person
- HVAC knowledge a plus
- Basic math skills, research, and problem solving
- Professional communication, both verbal and written
- Positive attitude in difficult situations
- Ability to assess and prioritize work throughout the day
First Call Heating & Cooling has been providing expertise and quality in HVAC service for Portland and surrounding areas for over 80 years! We pride ourselves on our commitment to quality, integrity, and customer satisfaction. First Call Heating and Cooling also believes in using sustainable business practices and believes in recycling everything we can - including metals and heating oil.
