Customer Service Respresentative (2Nd Shift & 3Rd Shift)

New Source Medical is focused on improving patient outcomes across the entire continuum of care by providing healthcare equipment solutions. New Source offers a comprehensive suite of therapeutic support surfaces, bariatric products; negative pressure wound therapy, and other durable medical equipment products for short-term and long-term equipment rentals to healthcare facilities.

Customer Service Representative on the east side of Louisville. Must have a flexible schedule to be able to take on-call phone calls on weekends and evenings on a rotational basis for extra pay.

Essential Job Functions:

· Answers multi-line telephone promptly and courteously; actively listens and builds rapport with employees and customers.

· Quickly understands and analyzes customer needs to resolve or escalate to the appropriate party.

· Responsible for general order intake process & accurate/efficient data entry into dispatch database system.

· Maintains knowledge regarding product details and descriptions to be able to assist customers with equipment options.

· Works in conjunction with multiple parties to resolve issues; properly adjusts accounts for accurate patient data.

· Conducts daily touch base calls with Operations staff to follow up on any issues from the previous evening and for general updates, if needed.

Qualifications:

· Associates Degree preferred.

· 3+ years of experience in Customer Service environment with data entry responsibilities.

· Must have initiative to do necessary follow up, fact find and strive to resolve issues in a timely manner.

· Ability to work both independently and as a team.

· Exceptional written and verbal communication skills including proper grammar and telephone etiquette.

· Must possess ability to deal with challenges cheerfully, tactfully and professionally with both internal and external customers.

· Demonstrated problem-solving ability with strong organizational & time management skills.

· Proficient with Microsoft Office products.

· Ability to work within and between multiple systems at one time, utilizing multiple computer screens.

· Detail oriented and accurate.

· Must be able to work flexible schedule with fluctuating start and end times and be on call rotationally on weekends and evenings.

· Prolonged sitting and repetitive motions performed.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Work Location: In person