Customer Service Representative/Inside Sales

Looking to be a part of a growing and established company? Lumbermen’s is opening a new location outside of Minneapolis/St Paul area and we want you to be a part of our team! We’ve been in business since 1955 and are a leading distributor of building materials. We’re looking for someone to provide exceptional Customer Service skills and work in collaboration with our inside sales team and Office Manager. Please read on and apply to join our company!

WHO WE ARE:

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered.

WHAT YOU WILL BE DOING:

Located in our Cottage Grove, MN office, our Customer Service Team is working in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Minnesota market. Day-to-day responsibilities include:

• Living Out Lumbermen’s Culture – Leading in and modeling Lumbermen’s core values while creating an atmosphere where Lumbermen’s is ‘first choice’ of our customers.
• Quoting Products – Generating and delivering product quotes for customers accurately and in a timely manner.
• Customer/Vendor Support – Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.
• Order Data Entry – Entering incoming orders received from customers accurately and efficiently.
• Collaboration – Working in tandem with the warehouse team to ensure timely completion and delivery of customer orders.
• Continuous Improvement – Maintaining the organization and cleanliness of the office work areas and other areas as assigned by the Office Manager

At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

WHO WE NEED:

An employee owner who embraces, models, and promotes Lumbermen’s Mission, Vision, and Promise and has:

• A friendly, professional demeanor
• Ability to be dependable.
• Strong written and verbal communication skills
• Ability to work cooperatively with fellow employee owners.
• Ability to productively manage tasks and complete work accurately in a timely manner.
• Ability to effectively move between a variety of tasks.

Key Qualifications/Requirements

• High School diploma/GED required.
• 2-5 years’ experience in a professional Customer Service environment
• Prior experience in a building materials environment desired.
• Proficiency in Word, Excel, PowerPoint, and Outlook

WHAT WE OFFER:

Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us, doing what’s right, exercising sound business practices, and earning consideration. Other benefits include:

• A collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
• Medical, dental, vision, and life insurance
• Flexible spending/health savings account
• 401(k)
• Ulliance Life Advisor EAP
• Clothing allowance (for applicable roles)
• Paid time off
• Paid holidays
• Training and development
• Advancement opportunities

Lumbermen’s is proud to be a drug and alcohol-free workplace. In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.