Customer Service Representative/Call Center

Scott Plumbing is looking to hire a Customer Service Rockstar!

Our phone Customer Service representative will be the first introduction to our business and we are looking for the cream of the crop. We need a fantastic phone person who can handle a hectic day and maintain a great attitude. Working with our technicians to ensure they have all the information they need and make a happy customer experience overall.

Requirements

• Minimum of one year of interactive customer experience, preferably in a sales environment.
• Good computer skills.
• Preferred - Knowledge of Service Titan and the sales process.
• Customer service orientation.
• Excellent interpersonal skills.
• Superb phone skills
• Ability to manage customer records and files
• Keep track of customer accounts and make updates with new account information as necessary
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary

Physical Demands

To adequately perform the duties of this job the employee is regularly and routinely required to sit; stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment noise level is usually moderate but will vary occasionally. The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.

Job Type: Full-time

Pay: $18.00 - $25.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Huntsville, AL 35806: Relocate before starting work (Required)

Work Location: In person