Customer Service Representative

Responsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities
- Handle and resolve customer complaints or issues with empathy and patience
- Maintain accurate records of customer interactions and transactions
- Follow communication procedures, guidelines, and policies

Qualifications:
- Fluent in both English and Spanish (written and verbal)
- Excellent phone etiquette and communication skills
- Strong problem-solving and analytical abilities
- Ability to multitask and prioritize tasks effectively
- Previous experience in Customer Service or sales is preferred but not required
- Comfortable with outbound calling to follow up with customers or conduct surveys

We offer competitive compensation, opportunities for growth, and a supportive work environment. If you are a motivated individual with a passion for providing exceptional Customer Service, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or benefits associated with the role.

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid time off
• Referral program

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Rotating shift
• Split shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Work Location: In person