Warehouse Customer Service Clerk

Warehouse Lucchese Bootmaker has made Cowboy Boots in Texas for more than 138 years. Lucchese focuses on getting the perfect fitting boot on every Customer's foot by offering a unique in-store experience. In addition to Cowboy Boots, Lucchese sells private label and other brand products from America's most-trusted manufacturers. Learn more about Lucchese Bootmaker at www.lucchese.com.

General Summary

Communicate with internal customers and other departments to document and facilitate the flow of goods into and out of the distribution center. Maintain records on incoming purchase orders and outbound orders including, but not limited to, direct-to-customer orders, retail fulfillments, and events.

• Maintain the Customer First focus through excellence in documenting, tracking, and monitoring the flow of goods into and out of the distribution center.
• Build sustainable relationships and trust across departments through open and interactive communication
• Handle all requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Communicate with and support the Customer Service teams to ensure the Lucchese brand is held to the highest standards for our customers through the shipment of goods.
• Communicate clearly, kindly, and effectively with all internal departments, including but not limited to the distribution center, Customer Service, and retail stores.
• Ensure that all documents and internal processes are conducted within policy and align with Lucchese’s values and goals.

• Use computer and online software to ensure that all inventory transactions are completed correctly and accurately reflect physical movements.
• Maintain a clean and organized work area, including physical and systematic records of all incoming and outgoing shipments.
• Perform other work-related duties as assigned outside of the specialty area.

Skills & Abilities Required:

• High school diploma or GED.
• Previous warehouse experience, with an understanding of the flow of goods preferred
• Solid math skills, including accurately adding, subtracting, multiplying, and dividing.
• Strong organizational skills with the ability to accurately maintain records.
• Computer literate and comfortable with online software programs and interfaces, preferably NetSuite or Oracle.
• Experience in using Microsoft Office daily, specifically Excel and Excel functions.
• Can work efficiently and accurately under pressure and deadlines.
• Comfortable and willing to embrace change and adapt strategies on the fly

Physical Requirements:

• Walking, standing, or sitting for extended periods.
• Operating computers and looking at monitors for extended periods.
• Ability to lift and carry 30 pounds.

Schedule:

• Day shift
• Overtime
• Weekend availability

Nearest Major Market: Texas
Reports to: Warehouse Office Lead
Job Segment: Warehouse, Inventory Management, Inbound/Outbound Goods
Job Level: Entry
Job Type: Full-time

JAN2024