Customer Service Representative

Join Lenz Insurance, a prestigious insurance agency dedicated to providing top-tier service in Breda, Iowa. We are a team of professionals committed to excellence, client satisfaction, and community involvement. Our office setting fosters a collaborative and supportive environment where every team member's contribution is valued and recognized.

We are seeking a dedicated Customer Service Representative to join our team and be the face of our agency. In this role, you will be the first point of contact for our clients, handling inquiries, providing information, and ensuring their needs are met with the highest level of service and professionalism.

If you are passionate about Customer Service, excel in building relationships, and thrive in a fast-paced environment, Lenz Insurance is the perfect place for you to grow and develop your career!

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Retirement Plan

Health Insurance

Mon-Fri Schedule

Evenings Off

Client Interaction: Respond to client inquiries via phone, email, and in-person meetings, providing accurate and timely assistance.

Policy Support: Assist clients in understanding their insurance policies, making updates, and managing claims processes.

Documentation: Maintain detailed records of client interactions, policy changes, and claims status for future reference.

Issue Resolution: Address client concerns and complaints promptly, working towards swift and satisfactory resolutions.

Customer Satisfaction: Strive to exceed client expectations by delivering proactive and professional service at every touchpoint.

Process customer policy change requests.

Generating insurance quotes.

Provide exceptional Customer Service and support.

Provides on-going support to insurance clients as needed.

Work independently and as part of a team.

Handle customer renewals.

Customer Focus: Strong dedication to delivering exceptional Customer Service and satisfaction. Communication Skills: Excellent verbal and written communication abilities to interact effectively with customers and colleagues. Organization: Ability to multitask, prioritize tasks, and maintain attention to detail in a fast-paced environment. Problem-Solving: Capability to analyze issues, identify solutions, and resolve customer inquiries efficiently. Team Player: Collaborative attitude and willingness to work cohesively with a diverse team. Professionalism: Maintain a positive and respectful demeanor in all customer interactions and represent the company with integrity.

Commitment to excellence, willingness to work hard, and willingness to go the extra mile.