Customer Service Representative

MTB Mechanical, a NearU Company in Matthews, NC is seeking Customer Service Representatives with HVAC experience!

At MTB Mechanical a NearU Company, we are committed to our employees, to their development, and to their work-life balance.
We respect you, we value you, we are NearU! Join our team to have the career and life that you deserve.
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Perks of the job:*

• A positive and employee driven work culture
• A career path tailored specifically to your skills and career and personal goals
• Top industry pay
• Everyone receives ongoing training
• Year-round stability with available overtime
• Ample opportunity for professional advancement
• Amazing benefits including medical, dental and health. Long and short term disability, Life and many more.
• 10* paid holidays*
• PTO accrual beginning immediately
• 401k matching, 100% up to 3%, and 50% for 4% and 5%
• Family Oriented

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Responsibilities include but not limited to:*

• Answer inbound customer calls in a fast-paced environment
• Form a good understanding of customer’s urgent HVAC, plumbing & electrical needs
• Communicate with empathy and operate with urgency, while maintaining a professional and polite phone manner
• Make outbound calls
• Maintain and update our customer database with complete and accurate information.
• Attend training as provided and required for professional growth
• Maintain communication with dispatch and your manager.

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Requirements:*

• Customer service experience 2+ year preferred but not required
• Must have HVAC CSR experience
• Enjoy a positive work environment
• Exceptional and positive communication skills
• Customer Service experience.
• Patience
• Good computer skills
• Good listening skills
• Ability to multitask
• Comfortable working under pressure
• Service Titan experience is a plus!

• All candidates are subject to pre-employment drug screenings and background checks

We consider all applications based on demonstrated education, experience and skills.
NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person