Customer Service Representative

Join Our Team as a Customer Service Representative (CSR)

About Us:

At J.H. Roberts, Inc., we take pride in providing top-notch heating and air conditioning services to our valued customers. With a commitment to excellence and customer satisfaction, we've built a reputation as a trusted partner in home comfort.

Position Overview:

As a CSR, you'll be the friendly voice that connects our customers with the solutions they need. You'll play a crucial role in ensure exceptional service experiences, handling inquiries, scheduling appointments, and addressing concerns promptly.

What We're Looking For:

• Passion for Service: You generally care about helping people and thrive on making their lives better.
• Clear Communication: Your friendly demeanor and excellent communication skills put customers at ease.
• Problem-Solving Skills: You're resourceful and adept at finding solutions to customer inquiries.
• Organizational Wizardry: Juggling appointments and details? No problem! You've got this.
• Team Player: You'll collaborate with our technicians and other team members to deliver seamless service.

Why Choose Us:

• Competitive Compensation: We value your expertise and offer a competitive salary.
• Growth Opportunities: As we expand, you'll have room to grow within our company.
• Positive Work Environment: Join a supportive team that feels like family.
• Employee Discounts: Enjoy discounts on HVAC services for your own home.

Requirements:

• High school diploma or equivalent
• Previous Customer Service experience (HVAC industry knowledge is a plus!)
• Proficiency in using scheduling software and handling phone inquiries
• Friendly, professional demeanor

How to Apply:

Ready to be a part of our team? Apply now on Indeed by searching for J.H. Roberts, Inc. "CSR" or visit our website at JHRobertsinc.com

Join us in creating comfortable homes and happy customers!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Forked River, NJ 08731: Relocate before starting work (Required)

Work Location: In person