Customer Service Representative

Purpose of Position:

As part of the front desk team, the Customer Service Representative is responsible for maintaining outstanding Customer Service as per Company standards, processing cash register transactions quickly, accurately and efficiently, and safeguarding company assets

Primary Roles:

• Will Call functions
• Cashiering
• Service desk functions
• Phone answering
• Provide positive Customer Service experience
• Product knowledge

Alamo Team Member Duties and Responsibilities:

• Commits and adheres to the company core values:
• Do the right thing
• Ask questions and bring solutions
• Build relationships
• Take initiatives and follow through
• Coordinates efforts with others to achieve group and team metrics
• Ability to understand and work reporting to achieve goals and metrics
• Drives a culture of safety
• Performing additional duties where needed

Requirements:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential function satisfactorily. Reasonable amounts of training are provided.

• High School diploma/GED with a minimum of one year of cashier/Customer Service-related experience required or equivalent combination of education and experience
• Valid Standard Driver License preferred
• Bilingual in English and Spanish preferred
• Customer service oriented
• Displays integrity
• Inspires commitment
• Shows dependability
• Proficient with computer skills – Microsoft Office, Internet, electronic calendar and e-mail
• Excellent written, oral, and interpersonal communication skills
• Excellent interpersonal and positive Customer Service skills and ability to relate to clients
• Excellent telephone skills with a thorough knowledge of telephone etiquette
• Ability to work individually and as a team
• Ability to quickly learn and understand our products and services
• Establishes effective working relationships among team members
• Ability to function independently in a multi-task environment, as well as part of a team
• Ability to adapt to a changing environment

Supervisory Responsibility:

This position does not have supervisory responsibilities. Carries out company plans and works a s a representative of the company. Works towards meeting goals and ensuring company success. Responsible for all safety aspects of the company

Work Environment:

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration, with some outdoor exposure during the workday. The noise level in the work environment can be loud. This role routinely uses office equipment such as computers and phone/radio equipment, standard equipment such as hand tools, forklifts, cherry pickers, and box cutters. The employee is occasionally exposed to a variety of extreme conditions

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, climbing, lifting, and repetitive motion using wrists, hands, and/or fingers all day. The employee is occasionally required to sit and climb or balance. The employee must frequently exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move and lift objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Work Schedule:

Determined by assigned department. May include weekends and one day off during the week. Overtime may be required. Travel may be required occasionally.

Equal Employment Opportunity Statement:

Alamo Auto Supply provides Equal Employment Opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or veteran’s status in accordance with applicable federal, state and local laws.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and Alamo Auto Supply. The job duties and essential functions may be changed at the discretion of the direct manager/supervisor.