Customer Service Representative

Job Overview:

Tillamook Country Smoker is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As the primary point of contact for our valued customers, you will play a pivotal role in ensuring their satisfaction with our premium meat snacks. The ideal candidate possesses a passion for Customer Service, excellent communication skills, and a genuine interest in our products.

Responsibilities:

• Customer Interaction:
• Provide friendly and knowledgeable assistance to customers via phone, email, or chat.
• Offer detailed information about our delicious meat snacks and help customers make informed choices.
• Address and resolve customer inquiries, concerns, or issues promptly.
• Order Processing:
• Process customer orders, ensuring accuracy and timely delivery.
• Collaborate with our shipping and logistics teams to facilitate smooth order fulfillment.
• Product Knowledge:
• Stay informed about our product offerings, promotions, and special features.
• Communicate effectively about the quality, flavors, and unique attributes of Tillamook Country Smoker products.
• Issue Resolution:
• Identify and resolve customer complaints or challenges in a positive and timely manner.
• Escalate complex issues to the appropriate departments for efficient resolution.
• Communication:
• Keep customers informed about order status, shipping updates, and any relevant product information.
• Provide clear and concise communication about account details and promotions.
• Logistics:

· Manage RMA’s-coordinate returns and keep log up to date.

· Work with carriers and customers on any shipping discrepancies.

· Keep shipping documents filed and provide when requested.

Qualifications:

• Previous experience in Customer Service or logistics is advantageous.
• Strong verbal and written communication skills.
• Problem-solving ability and a commitment to delivering exceptional service.
• Familiarity with Customer Service software and systems is a plus.
• Passion for Tillamook Country Smoker products and the ability to convey that enthusiasm to customers.

Education: A high school diploma or equivalent is required. Additional training or education in Customer Service is a bonus.

Working Conditions: This role is hybrid. Two days a week on site is required.

If you are enthusiastic about delivering top-notch Customer Service and are eager to represent Tillamook Country Smoker, we invite you to apply for this exciting opportunity. Help us create memorable experiences for our customers and showcase the exceptional quality of our meat snacks.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Beaverton, OR 97008