Customer Service Representative

5M Promotions has recently expanded to the Sarasota area and is looking for the next great addition to our Customer Service team. Our firm specializes in creating unmatched customer experiences and enhancing our client’s brand awareness. We have been fortunate enough to work directly with some of the most renowned household names across the globe. Over the years, we have helped our clients grow tremendously by devising innovative advertising, sales, and customer-focused campaigns that exceed the status quo.

Business is booming, and we need individuals with superior communication, problem-solving, and people skills to be a part of our entry-level Customer Service team. Our entry-level Customer Service Representatives are at the forefront of our consumer communications and play an integral role in our overall success.

Responsibilities of the Customer Service Representative:

• Regularly follow up with select customers and ensure any questions or concerns are adequately addressed
• Train directly with seasoned Customer Support Representatives and our management staff to develop best practices and master the basics of the entry-level role
• Master all client product knowledge to be able to educate consumers and suggest products and/or services that meet their needs and wants
• Use our POS system to build up consumer/service product packages and close sales when needed
• Display mastery of the entry-level Customer Support Trainee position by training newer representatives and team members
• Attend and participate in daily team meetings and contribute ideas towards bettering Customer Service efforts

Requirements of the Customer Service Representative:

• Bachelor’s degree in Communications, Business, or other related fields is preferred, but not required
• At least 1-2 years of experience working in Customer Service or different consumer-facing environment
• Proficient communication skills to communicate effectively with consumers as well as internally with the team
• Must possess a student mentality to receive proper training and succeed within the role of the Customer Support Trainee

Why Work with us?

• We want our employees to succeed, so we are willing to provide unlimited teaching, training, and other resources to help our employees
• We offer exposure to virtual networking events
• Holidays off
• Growth potential based on individual performance rather than structural hierarchy
• Company-paid retreats

Job Type: Full-time

Pay: $42,000.00 - $54,000.00 per year

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Port Charlotte, FL: Relocate before starting work (Required)

Work Location: In person