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Form of workJob Description
**Wanted** Customer Service Representatives! Qualified candidates may have the option to work from home! We are currently seeking motivated individuals to work Full-Time Monday-Friday. Our office hours are from 8:00 a.m. - 6:30 p.m. NO WEEKENDS!! Our company location is close to the Miami International Airport. EOE/Drug-free workplace.
Responsibilities include:
· Answer customer inquiries regarding extended warranty coverage and claims in a professional and courteous manner
· Assist contract holders and repair facilities with questions on claim payments
· Provide Customer Service support for the cancellations department
· Initiate GAP claims
· Data entry for new contracts
· Assisting with special projects as needed
· Assisting other departments when necessary
· All other duties as assigned by Management personnel
· Excellent communications and typing skills
· Excellent telephone etiquette
· Ability to learn quickly and apply strong reading comprehension
· Possess a high level of patience
· Excellent teamwork
· Knowledge and experience of Microsoft Office
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Our philosophy of growth is based on building a strong infrastructure and developing a conscientious and dedicated staff. We have built our business by establishing and maintaining longstanding relationships with our agents, dealers, finance companies, and contract holders. With unsurpassed Customer Service, claims payment, cutting-edge technology, and a supportive sales force, Phoenix American will continue to exceed your expectations today and in the future.
