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SalaryAeroflow Health – Sleep Resupply – Customer Service Representative
Location: Asheville, NC -Must be able to come into the Asheville office for first 90 days, then has the ability to be fully remote.
Aeroflow believes in career building. That’s why we promote from within and reward individuals who have invested their time and talent in us. Whether you’re looking for a place from which to launch your career - or a stable, ethical company in which to advance you won’t find an organization better equipped to help you meet your professional goals than Aeroflow Health.
The Opportunity
For years, patients and physicians have trusted Aeroflow Sleep to provide CPAP equipment and supplies through insurance. In order to lower healthcare costs and allow people to take control of their own CPAP therapy, Aeroflow Sleep was launched to provide the lowest allowable prices of the highest quality CPAP machines, masks, and supplies. Our mission is to help patients sleep well and live better by providing resources, services, and the PAP equipment and supplies needed to easily navigate the sleep apnea journey.
Your Primary Responsibilities
We are currently seeking an Sleep Resupply - Customer Service Representative. This role is typically responsible for:
- Handle a high volume of inbound calls from patients, potential patients, doctor offices and referral sources.
- Make a high volume of outgoing phone calls to doctors offices and patients to follow-up on necessary information and paperwork.
- Gather and accurately enter necessary data while taking orders from patients.
- Assist sales representatives with accounts as needed.
- Provide guidance and clear direction to patients in need of help with their equipment.
- Demonstrate professional etiquette and courtesy when interacting with patients
- Disseminate necessary patient information to correct personnel by assessing the urgency of each patient request
- Maintain HIPAA/patient confidentiality
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
- Compliance is a condition of employment and is considered an element of job performance
Required Qualifications
- High school diploma or GED equivalent
- 1+ years of Customer Service experience preferred
- Excellent written and verbal communication skills
- Excellent active listening skills
- Ability to multitask – shifting between open applications as you speak with patients
- Ability to type 40+ words per minute with accuracy
What we look for
Aeroflow Health is looking for a candidate that:
- Is a highly motivated individual that wants to perform to the best of their abilities at all times
- Competitive individual that loves to analyze quantitative data to measure progress
- Reliable individual that has no attendance issues
- Has steady and high speed internet access in order to work remotely
- Team oriented individual that wants to play a role and their part for the team
Starting pay at: $18 an hour
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
- Inc. 5000 Best Place to Work award winner
- Family Forward Certified
- HME Excellence Award
- Sky High Growth Award
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible.
