Customer Service Representative

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding Customer Service.

Responsibilities:
- A CSR often serves as the face of Deer Horn Aviation LTD company while interacting with visitors and coworkers in a professional, friendly and courteous manner.

- CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Deer Horn's procedures.

- Although Customer Service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

-Work as part of a team to provide everyone with a friendly welcome to Deer Horn.

- Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure Customer Service needs are met.

- This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.

- Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Deer Horn services.

- Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.

- Accurately receive, dispatch and completely process customer purchases and fuel transaction in accordance with company procedures.

- Maintain a working knowledge of Deer Horn's facilities, services, website, surrounding areas, and other information commonly asked about by Deer Horn's customers and other visitors.

- Replenish complementary beverages/supplies as outlined in the facility appearance standard.

- Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.

- Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.

- Assist pilots with access to airport and weather information, portals and computers.

- Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.

- Abide by emergency response procedures when/if critical events occur.

- Recommend improvements to Deer Horn's standard, administrative procedures, facilities, methods, and practices to the appropriate Deer Horn management personnel.

- Exhibit a positive attitude, consideration and courtesy to everyone at all times.

- Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Deer Horn and the airport.

- Create accurate records pertaining to time worked and activities and services performed.

- Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability.

- The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

- While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp.

- Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise.

- Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.

- Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.

- Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety

- Operate a multi-line telephone and use the company-approved greeting.

- Drive cars, vans or other shuttles in some locations, where applicable.

- Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.

- Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.

- Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.

Qualifications:

- Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.

- Ability to read small print.

- High School diploma or general education degree (GED).

- A valid state license is required where applicable (based on locations where driving is required).

- A professional appearance.

- Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies.

- Must be legally authorized to work in the country of employment.

- Ability to successfully and timely complete Deer Horn’s training programs Ability to use a computer and email, including passing computer-based training modules.

- Strong verbal and written English communication skills.

- Ability to work flexible schedules and in various weather conditions.

- Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).

Join our team as a Customer Service Representative and enjoy a competitive salary, comprehensive benefits package, health insurance, dental & Vision insurance, paid time off and opportunities for career growth. Apply today to be part of our dynamic team!

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Midland, TX 79711: Relocate before starting work (Required)

Work Location: In person