Customer Service Representative - Returns

Come join our Customer Service team in Pelham, AL as a Customer Service Representative - Returns. This exciting opportunity works out of our Corporate Offices in Pelham, AL, and enjoys both a private office setting as well as an on-site café. Our Customer Service Representative - Returns are hourly and eligible for both quarterly and annual incentive programs.
Who We Are
Gabriella White, home of Gabby and Summer Classics, is a family-owned company specializing in luxury indoor and outdoor furniture. Our Company Culture is based on our Core Values: Dedication - Enthusiasm - Synergy - Integrity - Goal-oriented - Nimble. We strive to treat each other like family and approach every day as a new opportunity. We appreciate the value that our employees bring to customer experience and know that with the right focus on the fundamentals, we can achieve great things together.
We offer:

• Competitive health, dental, and vision plans
• 401(k) plan with match after 12 months
• Employee Assistance Program and Chaplain Services to support mental and emotional well-being.
• Paid sick, vacation, holidays, and paid parental leave time.
• Monthly incentive and/or bonus opportunities
• Generous Employee Product Purchase discount

• Responds to Gabby and Summer Classics warranty issues and return submissions within the designated time, utilizing the guidelines outlined in our warranties and terms and conditions.
• Partners with other Customer Service specialty representatives to resolve customer issues related to shipping and manufacturing defects.
• Communicate with customers and sales representatives in an empathetic and professional manner and offer creative solutions when appropriate.
• Provides accurate records to the accounting department regarding credit notes.
• Communicates quality assurance, shipping issues, and other trends.
• Maintains appropriate documentation on all return requests.

• Minimum of 3 years in a Customer Service department or 1-2 years as a member of the wholesale Customer Service team required: furniture or apparel industry or other phone-based Customer Service preferred.
• Excellent written, verbal, and interpersonal communication skills are required.
• Highly organized, detailed and goal-oriented, with the ability to meet deadlines.
• Excellent critical thinking, data analysis, and problem-solving skills.
• Computer skills including general knowledge and use of Microsoft Office programs such as Outlook, Excel, and Word required; ERP system experience preferred.
• Experience using general office equipment including desktop, telephone, printer, copier, fax, scanner, etc.
• Punctuality and professionalism are required.
• Ability to work core hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. (with some overtime expected during peak business months).