Customer Service Representative – Retail And Wholesale Customers

Reeves International, Inc. is a privately held New Jersey corporation since 1946, dedicated to creating, developing, marketing, and distributing children’s toys, gifts and collectibles that are beautiful, engaging, enduring, and fun. These include our own Breyer brand (www.BreyerHorses.com) known for exquisite replicas of horses of all breeds including Triple Crown Winners and Olympians, Breyer is the home of fun toys, crafts and play sets; The Big Dig all-season original sandbox digger and The Big Dig & Roll; and CollectA highly detailed vinyl collectible animals.

As we look to the future, we are seeking bright, enthusiastic people to join our team. We currently have an opening for a Customer Service Representative in our Pequannock, New Jersey office. This is an excellent opportunity for a motivated and enthusiastic candidate with strong Customer Service skills who is computer savvy.

RESPONSIBILITIES:

• Respond to customer calls, emails and faxes efficiently, effectively, and promptly.
• Timely and accurate processing of customer orders for Retail and Wholesale Customers
• Generating of invoices for customers.
• Must have experience processing EDI orders and with EDI portals.
• Processing of international orders including completion of all required documentation for export orders including, but not limited to, proforma and commercial invoices.
• Communicate and follow up with customers and Sales as to the status of orders placed and shipped.
• Coordinate all export transactions with international customers, 3PL warehouse, freight forwarders, overseas agents and internal operational staff as needed.
• Process debits, credits and return authorizations.
• Resolve any customer concerns and issues while documenting complaints in a database.
• Handle customer shortage/overage claims with our 3PL warehouse and customer.
• Perform other duties as assigned and required.
• Overtime will be required during peak periods.

QUALIFICATIONS:

• 3-5 years’ experience in a product, not service, related business within the manufacturing industry is preferred. Experience exclusively in call center environments is not applicable to this position.
• Experience with NetSuite a plus
• Strong communication and organizational skills with the ability to prioritize and manage time efficiently.
• Experienced in MS Office programs (Excel, Office, and Word) and an ability to learn and master our proprietary order processing system.
• An energetic and positive attitude with the ability to multi-task are essential.
• Working knowledge of Export operations and international Customer Service experience desired.

This job requires the candidate to be in the office full time.

Reeves International is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.

We offer a competitive salary and comprehensive benefits package in a pleasant, suburban work environment. Please send cover letter and resume

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Pequannock, NJ 07440: Relocate before starting work (Required)

Work Location: In person