Customer Service Representative (Remote)

As a Remote Customer Service Representative, your primary responsibility is to provide excellent customer support through various communication channels, such as phone, email, chat, or social media. You will be the front line of interaction between the company and its customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

• Respond to Customer Inquiries:
• Handle incoming customer queries promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Problem Resolution:
• Investigate and resolve customer issues, complaints, or discrepancies.
• Work collaboratively with other teams to ensure effective problem resolution.
• Communication:
• Communicate effectively and empathetically with customers.
• Maintain a positive and customer-centric attitude in all interactions.
• Technical Support:
• Provide basic technical support for products or services.
• Troubleshoot and guide customers through problem-solving processes.
• Order Processing:
• Assist customers with order placement, tracking, and modifications.
• Collaborate with the logistics team to ensure timely delivery.
• Customer Education:
• Educate customers on product features, usage, and best practices.
• Offer additional information to enhance customer understanding.
• Documentation:
• Maintain detailed and accurate records of customer interactions.
• Document common issues and solutions for reference.
• Quality Assurance:
• Adhere to established quality standards in Customer Service.
• Seek continuous improvement in service delivery.
• Remote Collaboration:
• Effectively collaborate with remote team members and supervisors.
• Attend virtual meetings and training sessions as required.
• Time Management:
• Manage workload efficiently to meet service level agreements.
• Prioritize tasks based on urgency and impact.

Qualifications:

• High school diploma or equivalent (Bachelor's degree is a plus).
• Proven experience in Customer Service or a related field.
• Excellent communication and interpersonal skills.
• Ability to work independently and remotely.
• Proficiency in using Customer Service software and tools.
• Technical aptitude for understanding product/service features.

Additional Information:

• Location: Remote (may require occasional on-site training or meetings).
• Working Hours: Standard business hours, with flexibility.
• Equipment: Provide and maintain a suitable remote work environment.
• Training: Initial training and ongoing professional development provided.

Job Types: Commission, Full-time, Contract, Part-time

Pay: $45,000.00 - $100,000.00 per year

Expected hours: No less than 20 per week

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Referral program
• Work from home

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotating shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Hybrid work

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Kahului, HI 96732