Customer Service Representative

The Customer Service Representative is an important first point of contact for our customers and partners. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing customers that we provide unsurpassed service right from the start.

Responsibilities:

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
• Call prospective customers and solicit their business
• Appropriately schedule dumpster rental appointments
• Through appropriate call control and CRM, ensure that calls are handled efficiently to attain daily call production goals
• Coordinate work efforts with other team members to achieve an efficient work flow within the office
• Answer customers' questions via social media and applications of the business
• Dispatch drivers to calls as they are received, using the information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response

Requirements:

• Applicants must have personal computer and high speed internet (download speed = 25 MBPS or higher and upload speed of 10 MBPS or higher). Macs and Chromebooks are not compatible.
• Effective and professional communication via email, telephone, and text
• Knowledge of the St. Louis Metro areas
• Good general computer skills with the desire and ability to learn software applications
• Upbeat personality that is driven for success

Benefits/Perks:

• Remote work
• Training
• Career advancement

About Us:

redbox+ Dumpsters is a rapidly growing dumpster rental franchise company in the United States. Our exclusive patented product – roll-off dumpster with two portable toilets attached - combined with our unmatched customer care standards makes us a unique service provider and an industry leader. Our clients quickly recognize and take advantage of the cost savings and efficiencies redbox+ Dumpsters offers. See: https://www.redboxplus.com/st-louis-metro-east

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Work setting:

• Hybrid work

Application Question(s):

• Do you live within commuting distance to O'Fallon IL?

Experience:

• Customer service: 3 years (Required)
• CRM software: 1 year (Preferred)
• Computer skills: 3 years (Required)

Work Location: Hybrid remote in Swansea, IL 62226