Customer Service Representative

Customer Service Rep - Manufacturing
U.S. NAMEPLATE COMPANY- MT VERNON, IA

U.S. Nameplate Company is a major supplier of identification labels, plates and tags and is the preferred supplier to over 3,000 Original Equipment Manufacturers’ in the U.S. and worldwide. Headquartered in Mt Vernon, Iowa, U.S. Nameplate Company is a closely held, family owned and operated company proud of its history of more than 60 years in the industry. More information about U.S. Nameplate Company is available at our website: www.usnameplate.com.
ROLE DESCRIPTION:
To be the liaison between external customers and U.S. Nameplate Co. regarding the fulfillment of all orders from initial design, order placement, to actual delivery. This Customer Service Representative is proficient at the below responsibilities and requires occasional Management support and supervision.
MAJOR RESPONSIBILITIES

• Demonstrate and foster U.S. Nameplate Company’s Core Values.
• Advise and guide all customers/prospects through the initial design/order phase.
• Receive and process customer orders; screening information for accuracy and completeness.
• Manage customer orders throughout the manufacturing process, advising customers of any significant delays; providing alternatives to ensure customer expectations are fulfilled.
• Manage customer releases and ensure delivery dates are met; proactively managing customer finished goods inventory levels.
• Maintain control and accuracy of quoted/contracted pricing.
• Work to retain/grow current customer base; through constant communication & suggestive selling
• Complete quote follow ups and customer contacts in a timely manner.
• Other duties as assigned.

KEY DELIVERABLES

• Build customer loyalty through positive customer engagement and service excellence
• Partner with Production to ensure a world class customer experience

EDUCATION

• High School Diploma or GED

EXPERIENCE

• 2+ years of Customer Service experience; preferably in a manufacturing environment
• Sales - Inside or Outside
• ERP / CRM Experience of 2+ years

QUALIFICATIONS

• Maintain a positive and flexible attitude within a team environment
• Effective communication and collaboration skills with internal and external customers
• Strong organizational skills and attention to detail
• Customer focused and Sales driven

US Nameplate Co is proud to be an EEO employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities at our company.