Address
SalaryFor over 50 years Michael Brothers has been Pittsburgh’s premier source for temporary open top dumpster delivery. With our knowledgeable staff and dedicated work force, our customers are confident that when they order a dumpster it’s the right size, it's delivered at the right time and it's placed in the right spot. Expanding into scrap metal recycling and C&D MRFs has allowed Michael Brothers to become a full-service source for debris removal and recycling.
Summary
Receives, processes, and directs calls from customers acting as the first point of contact to take orders, answer questions, suggest products, resolve conflict, and take payments.
Duties include:
- Answering the phone in a timely manner to take orders and/or payments and answer questions about products
- Entering customer, dumpster, and payment information into computer system
- Directing phone calls and inquiries to the correct team member
- Building sustainable relationships with customers
- Handling complaints by providing solutions and alternatives if possible
- Contacting customers to let them know delivery times or other information
- Monitoring email mailboxes in ensure quick responses and/or solutions
- Keeping accurate records of customer interactions, customer accounts and file documents
- Maintaining customer databases
- Reconciling weight tickets
Requirements:
- Proficient knowledge of Microsoft Office Suite and computer skills with the ability to handle multiple programs and systems.
- Must be highly organized and able to work well independently and as part of a team.
- Must possess excellent written and oral communication skills and be able to communicate effectively and professionally via email and phone. Must be able to successfully multi-task and remain calm when dealing with customers.
- High school diploma or equivalent. 6-month relevant work experience is preferred.
