Customer Service Representative (Part-Time, Temporary)

Position Description

Title: Customer Service Rep

Department: Service

Location: Schaumburg

Status: Temporary, Hourly Non-Exempt

** This position is temporary - 2 month contract

Principle Accountabilities

• Performs data entry into the ERP system for purposes such as processing orders and accessing previous orders and special orders.
• Maintains internal tracking system and regularly updates quoting, sales orders, labor time, and engineering requests.
• Provide customers with quotes, shipment instructions, and delivery confirmation and status updates; research any other inquiries as requested.
• Enters purchase orders and quotes into the system and checks customer portals regularly for new purchase orders.
• Researches and responds to all customer inquiries for pricing, part ordering information, invoice information, issues, and order updates in a timely manner.
• Conveys customer questions and requests to the appropriate department and ensures a timely response.
• Assists in AP and AR responsibilities including posting invoices, responding to vendor inquiries, and collecting past-due invoices.
• Developsandmaintainsextensiveknowledgeofproducts, use,and application of
• Any additional duties assigned by the supervisor.

Essential Skills and Experience

• 3-5yearsofexperiencein a similar role
• HighSchool Diploma required
• High energy, and strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with senior leadership, staff, and the public.
• Ability to anticipate needs and make sound decisions with minimal direction.
• Task-oriented and able to drive completion of tasks within narrow timelines
• Must be detail-oriented,results-driven driven and conscientious.
• Effective communication and interpersonal skills with a proven ability to work with cross-functional teams
• Proven experience as an office manager, Customer Service Representative or something related
• Knowledge of office administrator responsibilities, systems, and procedures
• Proficiency in MS Office (MSExcel andMSOutlook, in particular)
• A creative mind with an ability to suggest improvements.
• Ability to effectively communicate with others, oral and written.
• Competent in maintaining excellent organization of records, files, databases, including backingup files.
• Ability to establish priorities and manage multiple activities to meet deadlines.
• Able to complete assignments with attention to detail and the highest degree of accuracy.
• Have proficiency and experience using computer applications, including word processing, Smartsheet and spreadsheet
• Ability to work collaboratively and maintain positive relationships with colleagues, and internal and external customers, and manage stressful situations with a positive attitude.
• Ability to work overtime as needed.
• Positive can-do attitude

Job Posted by ApplicantPro