Customer Service Representative (On Site)

Job opening: Customer Service Representative

Location: Charleston, SC

Primary Responsibilities:

The Customer Service Representative is primarily responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.

Skills & Competencies:

• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced, high-call volume work environment.
• Ability to prove critical thinking and problem-solving concepts.
• Ability to be courteous in difficult situations
• Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred.
• Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multitask.

Qualifications:

• 2+ years experience in Customer Service-related positions.
• High School Diploma or equivalent

Essential Job Functions:

• In a call center-type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.
• Responsible for diagnosing customers’ needs and solving them at the same point of contact.
• Provide basic information about our homes as well as company processes and procedures to our customers.
• Daily interaction with each market’s operations team to ensure customer requirements are met.
• Resolve critical customer support issues in a timely manner.
• All other duties and responsibilities as assigned.

Physical Requirements:

• Experience working in a professional office setting, including the flexibility to work weekends, and holidays, based on business needs
• Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations resulting from the proper performance of duties.
• Must have finger dexterity for typing/using a keyboard.

Why work for Maymont Homes?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer an immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full-time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer

ADA Compliant

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Work Location: In person