AddressCustomer Service Representative
Newark, DE
Onsite M-F (8am-4:30pm)
As a Customer Service Representative, you will analyze and resolve customer and sales inquiries promptly. Strong communication and organizational skills will help you share positive information about our products, process orders efficiently, and provide effective customer support. Proficiency in data entry, basic accounting, and software usage, along with your dedication to building lasting customer relationships, will contribute to meeting monthly shipment goals and maintaining accurate records.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Responsibilities:
- Disseminate favorable organizational and product information
- Process and prioritize incoming orders efficiently
- Assess customer needs and recommend suitable solutions
- Provide comprehensive customer support, addressing inquiries and resolving issues related to invoicing, shipping, and complaints
- Ensure prompt order acknowledgment and communication
- Maintain accurate customer records, facilitate order fulfillment, and manage returns, while also offering detailed reporting and acting as a bridge between customers and internal departments for seamless issue resolution
We bring:
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
- A culture that prioritizes safety and well-being, both physically and mentally;
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
- and respected – regardless of their background, beliefs, or identity;
- A firm belief that working together with our customers is the key to achieving great things;
- An eagerness to be one team and learn from each other to bring progress to life and create a better future;
You bring:
- High school diploma or equivalent + 2 years of Customer Service experience
- Advanced skills in Microsoft Office
- Salesforce and SAP experience preferred
- Strong written and verbal communication skills
- Exceptional organizational and multitasking skills for success in a fast-paced setting
- Proficiency in data entry and basic accounting
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people. www.dsm-firmenich.com
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.
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