Address
Form of workSalary : $65,754.00 - $80,730.00 Annually
Location : Oakland, CA
Job Type: Full Time
Job Number: 24-AP321-03
Department: Finance Department
Opening Date: 03/22/2024
Closing Date: 4/14/2024 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: SD1
The Position
The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city's historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.
Why join the City of Oakland Finance Department?
Do you want to grow and excel within a stable government career? Then this is the job for you! The City of Oakland's Finance Department is looking to hire Revenue Assistants for the Business Tax Division. The Business Tax Division is a core revenue generating division that is responsible for generating revenue for the City of Oakland's general fund. Our work is vital as the general fund pays for firefighters, police, libraries, and other essential city services. If you have excellent customer services skills and cash handling experience, apply today!
Under the immediate supervision of a Revenue Operations Supervisor, the Revenue Assistant provides tax information to business owners and individuals who are obligated to pay City taxes; locates taxpayers who are delinquent in tax payments to the City; provides research assistance on liens, ordinances, statutes, and civil procedures for use in pursuing collection cases; prepares court documents; types, files and maintains collection records; may serve as a backup cashier; performs related duties as assigned. The Revenue Assistant may receive lead direction from a Collections Officer, Tax Enforcement Officer II or a Tax Auditor II.
We are looking for someone who is:
What you will typically be responsible for:
*Click on the link below to see a video on what it's like to work for the City of Oakland!
A few reasons you might love this job:
Critical Thinking: Analytically and logically evaluating information, propositions, and claims
Mathematical Facility: Performing computations and solving mathematical problems Reading Comprehension: Understanding and using written information
Professional & Technical Expertise: Applying technical subject matter to the job
Adaptability: Responding positively to change and modifying behavior as the situation requires
Attention to Detail: Focusing on the details of work content, work steps, and final work products
Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
Oral Communication: Engaging effectively in dialogue
Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
Customer Focus: Attending to the needs and expectations of customers
Minimum Requirements for Application
This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City and Port of Oakland employees who meet the minimum qualifications. The open list will be for all other applicants who meet the minimum qualifications.
Any combination of education and experience that would demonstrate possession of required knowledge and abilities. A typical way to obtain the knowledge and abilities would be:
Experience:
One year of collection or claims investigation experience or four years of clerical experience.
Education:
A high school diploma or equivalent. An Associate Arts degree in business is desirable.
This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish, Cantonese, or Mandarin. Under the authority of Civil Service Rules Section 5.03, if a position requires bilingual language skills, only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire.
Supplemental Information
The Recruitment Process:
The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the "minimum qualifications" listed for each position.
Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas.
Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.
In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final.
For this recruitment, all qualified applicants will be invited to take an online multiple-choice test. You'll have 7 days to complete the test once the link is sent to your email. This is tentatively planned to launch during the week of April 29, 2024.
For some recruitments, more than one type of assessment may be used. Depending on the number of candidates who pass the first assessment (multiple-choice test, structured interview, writing exercise, performance exam) you may be asked to complete a secondary assessment before the recruitment is finalized. If a secondary assessment is scheduled, you will be notified by email with specific details. If a secondary assessment is not scheduled, department hiring interviews will occur during this time frame.
Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you're applying to a "restricted" posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.
The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.
What's in it for you?
Disaster Service Workers
All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.
How to Apply
Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:
http://agency.governmentjobs.com/oaklandca/default.cfm.
If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.).
Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Melissa Davis at mdavis3@oaklandca.gov.
The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*:
• CalPERS Medical
• Dental
• Vision
• Medical Waiver Plan - Cash-In-Lieu
• Flexible Spending Accounts
• Commuter Benefits
• Group & Supplemental Life Insurance
• Employee Assistance Program (EAP)
• Guaranteed Ride Home (GRH)
• Pension Benefits
• Deferred Compensation
* Specific benefits may vary depending on the assigned specific bargaining unit. Information regarding most benefits can be reviewed here: Current MOUs may be reviewed here:
01
Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Responses to the supplemental questions may determine your application status. By answering "yes" to this question, I certify that I have read and understand the statement above concerning submission of supplemental question responses.
02
Are you an Oak...
Location : Oakland, CA
Job Type: Full Time
Job Number: 24-AP321-03
Department: Finance Department
Opening Date: 03/22/2024
Closing Date: 4/14/2024 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: SD1
The Position
The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city's historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.
Why join the City of Oakland Finance Department?
Do you want to grow and excel within a stable government career? Then this is the job for you! The City of Oakland's Finance Department is looking to hire Revenue Assistants for the Business Tax Division. The Business Tax Division is a core revenue generating division that is responsible for generating revenue for the City of Oakland's general fund. Our work is vital as the general fund pays for firefighters, police, libraries, and other essential city services. If you have excellent customer services skills and cash handling experience, apply today!
Under the immediate supervision of a Revenue Operations Supervisor, the Revenue Assistant provides tax information to business owners and individuals who are obligated to pay City taxes; locates taxpayers who are delinquent in tax payments to the City; provides research assistance on liens, ordinances, statutes, and civil procedures for use in pursuing collection cases; prepares court documents; types, files and maintains collection records; may serve as a backup cashier; performs related duties as assigned. The Revenue Assistant may receive lead direction from a Collections Officer, Tax Enforcement Officer II or a Tax Auditor II.
We are looking for someone who is:
- Detail-orientated. You will be expected to be meticulous with the details of your work as you will be working with large amounts of money and documents that may be referenced in legal settings.
- Customer-service orientated. You will be interacting with taxpayers either in person, over the phone, by email, or by the chat program.
- Proficient in modern office software. You will be expected to use an internal tax software program as well as Microsoft Office software to perform your duties efficiently.
- A team player. You will need to collaborate with your colleagues on occasion in order to bring taxpayers into compliance.
- Able to critically think. You will need to be able to apply learned concepts to contextual situations in order to solve taxpayer issues.
What you will typically be responsible for:
- Providing tax information to business owners in Oakland and making referrals to appropriate departments or resources whether that be over the phone, in-person, or by physical/electronic correspondence.
- Processing payments collected via check, cash, or credit card.
- Utilizing knowledge of municipal tax laws to correctly process business tax applications and categorize applications into 1 of 21 tax rate types.
- Ensuring that USPS mail received in the office is properly sorted and distributed to the correct personnel.
- Assisting in preparation of data for inclusion in the Alameda County Secured Tax Rolls.
- Gathering information to locate debtors by using skip tracing techniques, including communication with various agencies and the public.
*Click on the link below to see a video on what it's like to work for the City of Oakland!
A few reasons you might love this job:
- You will learn a lot about the internal workings of finance in a large public organization.
- You will be positively impacting the City's ability to fund key resources.
- Lots of growth opportunities if one is willing to be proactive.
- Work and advocacy within the department affects millions of dollars in Revenue.
- Great work life balance.
- Information that you will need to be disseminate to taxpayers can be repetitive
- You may need to navigate a wide variety of customer personalities
- You will be expected to learn and retain a large breadth of knowledge in regards to Business Taxes within the City of Oakland.
- You may have competing priorities in a workday and you will need to be able to adapt accordingly.
Critical Thinking: Analytically and logically evaluating information, propositions, and claims
Mathematical Facility: Performing computations and solving mathematical problems Reading Comprehension: Understanding and using written information
Professional & Technical Expertise: Applying technical subject matter to the job
Adaptability: Responding positively to change and modifying behavior as the situation requires
Attention to Detail: Focusing on the details of work content, work steps, and final work products
Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
Oral Communication: Engaging effectively in dialogue
Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
Customer Focus: Attending to the needs and expectations of customers
Minimum Requirements for Application
This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City and Port of Oakland employees who meet the minimum qualifications. The open list will be for all other applicants who meet the minimum qualifications.
Any combination of education and experience that would demonstrate possession of required knowledge and abilities. A typical way to obtain the knowledge and abilities would be:
Experience:
One year of collection or claims investigation experience or four years of clerical experience.
Education:
A high school diploma or equivalent. An Associate Arts degree in business is desirable.
This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish, Cantonese, or Mandarin. Under the authority of Civil Service Rules Section 5.03, if a position requires bilingual language skills, only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire.
Supplemental Information
The Recruitment Process:
The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the "minimum qualifications" listed for each position.
Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas.
Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.
In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final.
For this recruitment, all qualified applicants will be invited to take an online multiple-choice test. You'll have 7 days to complete the test once the link is sent to your email. This is tentatively planned to launch during the week of April 29, 2024.
For some recruitments, more than one type of assessment may be used. Depending on the number of candidates who pass the first assessment (multiple-choice test, structured interview, writing exercise, performance exam) you may be asked to complete a secondary assessment before the recruitment is finalized. If a secondary assessment is scheduled, you will be notified by email with specific details. If a secondary assessment is not scheduled, department hiring interviews will occur during this time frame.
Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you're applying to a "restricted" posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.
The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.
What's in it for you?
- Work/Life Balance: 37.5 hour work weeks, and a flexible/hybrid remote schedule
- 15 paid holidays
- Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
- Retirement: CalPERS (California Public Employees' Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
- Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans
- Dental: Delta Dental full premium for employees and eligible dependents
- Vision: VSP full premium for employees and eligible dependents
- Sick leave: Employees accrue 12 days per year
- Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
- Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.
Disaster Service Workers
All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.
How to Apply
Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:
http://agency.governmentjobs.com/oaklandca/default.cfm.
If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.).
Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Melissa Davis at mdavis3@oaklandca.gov.
The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*:
• CalPERS Medical
• Dental
• Vision
• Medical Waiver Plan - Cash-In-Lieu
• Flexible Spending Accounts
• Commuter Benefits
• Group & Supplemental Life Insurance
• Employee Assistance Program (EAP)
• Guaranteed Ride Home (GRH)
• Pension Benefits
• Deferred Compensation
* Specific benefits may vary depending on the assigned specific bargaining unit. Information regarding most benefits can be reviewed here: Current MOUs may be reviewed here:
01
Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Responses to the supplemental questions may determine your application status. By answering "yes" to this question, I certify that I have read and understand the statement above concerning submission of supplemental question responses.
- Yes
- No
02
Are you an Oak...
