Customer Service Representative

Customer Service Representative

We have provided unmatched service and repair options to commercial businesses and government agencies for nearly 50 years. At ARS Truck & Fleet Service, we’re the best at what we do because we understand there’s real people behind the wheel and real businesses trying to succeed. Join one of Delaware’s fastest growing companies and be a part of our mission to be a world-class employer!

As a Customer Service Representative, you will be responsible for advising customers on service options and repair costs for commercial fleet vehicles. Someone in this role should have general knowledge of the industry along with excellent Customer Service and sales skills.

Customer Service Representative Job Responsibilities

• Build and maintain customer relationships by responding fast, professionally, and with your own personal touch.
• Create and review work orders for completeness and accuracy prior to customer billing.
• Verifies warranties and service contract agreements to meet customer’s needs.
• Provide customers with status updates, necessary information, delivery instructions, and/or general hospitality.
• Interacts appropriately with customers via phone, emails, or in person.
• Scheduling all appointments professionally and as efficiently as possible.
• Transfer and direct customers through proper channels.
• Other duties as assigned by management.

Our Philosophy at ARS

• OWN your day
• LEAD others by your example
• When speaking, send a CLEAR message
• URGENCY, IT’S WHAT MATTERS
• PRIDE, have it. We are the best. Act like it.
• Be ACCOUNTABLE and be humble. Without those, somebody else will be the best.
• WORK like you mean it; make your co-workers proud. Your customer and your company will notice.

Qualifications

• High School Diploma or GED
• General knowledge of the industry is a plus
• Customer service and organizational skills
• Ability to work in a high performance, fast-paced team environment

We Offer

• Competitive Pay
• 401K
• Vacation/Sick Time
• Medical Coverage
• Paid Holidays
• Generous PTO Plan
• Growth Opportunities

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person