Customer Service Representative

As a Customer Service Representative, you'll be responsible for directly interfacing with customers (both internal and external) to handle a variety of requests as well as coordinating with internal functions (shipping, manufacturing, sales, marketing, engineering, etc.) to ensure the customers’ needs are fully met.

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  Speak directly with customers either by telephone, electronically or face to face.
• In addition to customers being assigned by territory, the individual in this role will be responsible for matching external Lighting professionals with their local agent representative in a traditional call center environment.

• The role requires an individual with a "service-oriented" mindset and able to take ownership for resolving issues and making it easy for customers to do business with Spitzer Lighting.
• Working with various departments to handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Organize workflow to meet customer timeframes.
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions including details of inquiries, comments complaints, and actions taken
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
• Provide actions to customers and assist with general inquiries on warranty, return, resolving issues and handling customer complaints, and other requests with analytical, problem solving and logic building skills

Qualifications

• High school diploma or equivalent
• Bachelor’s Degree preferred
• Must be legally authorized to work in the United States without company sponsorship.
• Proficient knowledge of Windows Operating Systems and Microsoft Office
• Strong interpersonal skills with the ability to effectively interact with customers via the phone, e-mail, and other written and verbal communication mediums.
• Strong work ethic, flexibility, and a desire to actively contribute to the group's success.
• Relocation assistance is not available for this position.
• Bachelor's Degree from an accredited institution
• Experience with CRM or system equivalent.
• Ability to work on multiple tasks, remain focused and reach a resolution.
• Highly developed sense of integrity and commitment to customer satisfaction