Customer Service Representative - Mishawaka

Because we care...At Alick's Home Medical Equipment this isn't just a slogan. It's our guiding principle. We strive to work with our customers to ensure that we meet everyone's needs in a caring and timely manner. We do this because we think of every customer as if he or she is one of our family members. Alick's Home Medical Equipment carries a full line of home medical equipment including hospital beds, scooters, lift chairs, oxygen and respiratory equipment and much, much, more. With the support of our customers and the community, we have grown into additional locations in South Bend, Elkhart, Plymouth, Warsaw, and Michigan City. We are looking for an experienced and outgoing Customer Service Representative/Equipment Collector with a positive attitude, in our Mishawaka location located inside St. Joseph Hospital.
Responsibilities for a Customer Service Representative includes:
Customer Service Rep. greets customers promptly and courteously.
Customer Service Rep. remains professional and resourceful when assisting customers by telephone or in-person.
Customer Service Rep. provides product and funding information to customers.
Customer Service Rep. completes order intake by computer access and/or manual form.
Determine order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.
Provide customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.
A major duty of this CSR's day-to-day job will be to make calls out to our customers who have borrowed equipment through Alick's and attempt to recollect equipment that is overdue or equipment that is due soon.
Other duties as assigned.
Prior Medical Experience Preferred. College Degree Preferred
Job Type: Full-time Salary: $16.00 - $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount Health insurance
Health savings account
Paid time off
Vision insurance
Schedule: 8-hour shift Day shift Monday to Friday. On call Weekend availability,
Education: High school or equivalent (Required)
Experience: Customer service: 1year (Required)
Work Location: One location