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Salary***We are seeking remote employees in the state of Texas***
Position:Customer Service Representative
Location: Remote -> Texas
About ConsumerDirect:
ConsumerDirect is the people-first-financial platform and creator of smartcredit.com, scoremaster.com, and HOGO. We’re the first and only company to combine credit, privacy, money management, and identity protection all in one place, empowering everyday people to take ownership of their financial world. Check us out and download HOGO today!
Position Overview:
We are looking for a highly motivated Customer Service Representative to help support our Customer Service team. This position is fully remote (Texas applicants preferred) and offers a great amount of flexibility. Our ideal CSR enjoys helping people, problem solving, and providing speedy resolutions. Additionally, as a CSR, you are responsible for upselling our products and promoting customer retention.
Job Duties:
- Handle and respond to constant inbound phone calls.
- Document all customer interactions using our internal CRM (Hubspot).
- Respond to email inquiries in a timely manner.
- Upsell products and services based on customer needs.
- Ensure company assigned KPI’s are maintained in good standing.
- Maintain and promote a positive attitude while meeting productivity goals.
- Demonstrate the ability to create, add, edit, and troubleshoot within the client systems.
Qualifications:
- Bilingual in English and Spanish.
- 1+ years of Customer Service experience (Call center, retail, fast-food).
- Ability to provide over-the-phone customer support.
- Familiar with basic troubleshooting functions (resetting passwords, account maintenance, updating profiles, etc.).
- Familiar with Microsoft Excel and Outlook.
- Able to manage a high volume of inbound calls.
- Call Center experience is a PLUS!
- Excellent ability to communicate over the phone, via email, and over video calls.
- Must be 18 or older to apply.
“Consumer Direct embraces diversity, culture, and equal opportunity in a serious way. We are committed to promoting a workplace that represents a wide variety of, backgrounds, perspectives, skills and experiences.”
