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Welcome to your next destination! We are Destination Pet, a nationwide company founded in 2016 by a team of professionals who have more than a century of combined experience and innovation in the pet services industry. These services include everything from daycare to boarding, training to grooming, and veterinary care.
We are looking for a Customer Service Representative to join Our Pack at Wags Pet Resort Sherwood!
Reports To: General Manager
Pay Rate: $15.50 - $16.50 hourly
Job Type: Part Time
Core Responsibilities:
- Supports Mission, Vision and Values of Destination Pet.
- Sells the services and products of the facility to prospective customers.
- Tours prospective clients and visitors through the facility.
- Answers the telephone, receives and provides appropriate information according to established procedures.
- Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
- Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
- Explains company and facility policies to customers in a positive manner.
- Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
- Escorts pet guests to/from their enclosure and provides water as needed.
- Operates the Point-of-Sale system.
- Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
- Completes all required training and attends training sessions as needed/assigned.
- Treats customers, guests, visitors and co-workers in a professional, courteous manner.
- Assists other associates as needed.
- Performs other duties as assigned.
Expertise & Experience:
- Minimum of 1-year experience in a Customer Service role or retail sales experience.
- Must have ability to resolve problems quickly and professionally.
- Must have strong communication and interpersonal skills.
- Customer Service experience a plus.
- Must have excellent telephone skills.
- Must be able to utilize a multi-line phone system and work on a computer system.
- Displays a professional manner at all times.
Physical:
- Must be able to work evenings, weekends and holidays.
- Must frequently lift 40 pounds.
- Must be able to be on feet eight hours per day.
- Must be able to stand, walk and climb stairs frequently.
- Must be able to handle dogs on leashes.
- Must be able to work in an environment with exposure to disinfectant/sanitation
