Address
SalaryJoin Aspen Co-Pak team as a Customer Service Representative, delivering exceptional customer assistance and follow-up using the latest communication methods, engaging with clients through live chat, e-mail, phone, text, video and other technologies as you confirm and update orders. Utilize your communication skills and knowledge to provide top-notch support and communication internally and externally while contributing to a positive customer experience.
Responsibilities:
- Engage with customers via phone, email, and chat, providing updates to customers on order status and delivery
- Input details of Sales Orders into the system to start the production process
- Work closely with the Sales Team members on coordinating all details of the Sale through the production process and shipping to the Customer
- Deliver exceptional service by actively listening to customers, identifying their needs, and resolving issues promptly and accurately
- Coordinate the details from the Sales team and update company Leadership on the progress of Quotes and Sales Orders capture rate
- Collaborate with cross-functional teams to ensure swift and effective problem resolution
- Maintain detailed records of customer interactions and transactions
- Work with the Sales team on finding new customer leads through internet search, Social Media and data mining
Qualifications:
- 1-2 years previous experience in a Customer Service or support role preferred
- Some background in the nutritional and food industry a plus
- Excellent communication skills, both written and verbal
- Ability to adapt and thrive in a newly created, dynamic environment
- Proven track record of problem-solving and delivering high-quality service
- High school diploma or equivalent required; higher education is a plus
