Customer Service Representative

Are you tired of being treated like just another employee? Do you want to work somewhere where your opinion is valued? Then come work for Chet’s Cleaning!

At Chet’s you will find a great family atmosphere where you are treated well and really do become part of the family. We have a wonderful culture and are very proud of where we work and the work we do. We have a management team that cares, listens and is understanding. The owners are dedicated to helping all team members grow both professionally and personally. We want to see you succeed!

We provide a home cooked breakfast every Wednesday, and a catered one once a month at our all-company meeting. We do company outings regularly which include barbeques, sporting events, and other family style activities. The owners host a summer party and an end of the year holiday party to celebrate the success of our company and our phenomenal team.

We are looking for an A player Customer Service specialist. A person who strives to provide exceptional Customer Service and has a willingness to learn and grow. We are looking to hire a person with a great personality!

Responsibilities include:

• Schedule work and perform general dispatch duties including tracking technicians ETAs
• Customer service calls maintaining positive customer relations to ensure customer retention.
• Perform outbound confirmation calls and quality assurance calls.
• Educate customers on all services we provide.
• Process estimates and business correspondence with customers, track sources of jobs and calculate various marketing metrics.
• In slower business cycles, conducts calls to clients that had estimates but opted to not have work done at that time.
• Process marketing correspondence to client-base including reminder postcards, and new client letters.

The ideal candidate will possess:

• Computer skills: Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word, Excel, & Outlook.
• Excellent oral and written communication skills
• Great organizational skills
• Cheerful outlook
• A valid, insurable driver’s license
• Must be able to pass random drug testing
• Outstanding Customer Service skills
• Interest in learning and development
• Ability to work independently and as a team
• Good judgement
• Maintain confidentiality of client information

Benefits offered:

• Health/dental/vision insurance
• Life insurance
• Paid time off
• Simple IRA w/company match up to 3%

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person