Customer Service Representative Level I Inventory Specialist

Human Kinetics is headquartered in Champaign, IL. This position is full-time and is 100% onsite.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Human Kinetics is committed to building a more diverse workforce. We welcome BIPOC candidates and others who identify with underrepresented groups to apply.

Human Kinetics is committed to the full inclusion of all qualified individuals. As part of this commitment, Human Kinetics will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact HR at 217-403-7609.

Applicants are not obligated to disclose expunged juvenile records of adjudication, arrest, or conviction as part of the application process.

• Learn more about our perks and benefits here: https://us.humankinetics.com/pages/human-kinetics-compensation-benefits-information (https://us.humankinetics.com/pages/human-kinetics-compensation-benefits-information%20)

Job Summary

The Customer ServiceRepresentative Level I Inventory Specialist is a hybrid position working 50% of time in Customer Service department and 50% of time in Inventory Control department. This position will learn and utilize the inventory and Customer Service processing software. Concurrently daily they will research, respond, and resolve incoming Customer Service emails, help desk customer tickets, and answer inbound customer phone calls for assistance. They will create work orders for assembly staff and monitor component levels. The Customer ServiceRepresentative Level I Inventory Specialist will have assigned inventory entry and Customer Service tasks while working independently within a team environment.

Essential Functions

• Perform support functions for inventory to include filing, completing double checks on completed assemblies, doing sporadic stock counts, and creating tags, labels, and bar codes for assembly staff.
• Create file folders and bar codes for new courses that are Packs and SKUs.
• Order all in-house manufactured components for inventory product.
• Enter purchase orders in appropriate database and create corresponding receivers for items made in Human Kinetics' mail center.
• Provide support function for annual physical inventory.
• Monitor, assess, and download all key code information required for courses.
• Professionally and efficiently answer inbound customer calls coming in directly or through multiple phones loops and make outbound customer calls as needed.
• Consistently create web help desk tickets in ticket tracking software from direct customer contact via phone or emails. These web help desk tickets record customer issues and resolutions which are used for internal analysis, tracking, and for providing customer support.
• Utilize all Customer Service online backend tools to research, respond, and resolve incoming internal and external Customer Service emails, help desk customer tickets, and answer inbound customer calls from a call queuing system.
• Demonstrate effectiveness in navigating new and existing Human Kinetics online customer content delivery platforms and Customer Service support online backend tools to research, respond, and resolve customer issues.
Adheres to established procedures, meets accuracy rates and timeframes for completion of tasks expected for both departments.

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Secondary Functions

• Assemble Pack and SKUs from components and other Packs.
• Serve as backup for RIS entry for Inventory Manager/Customer Service Representative
• Participate in the annual departmental fiscal year-end processes.
• Maintain the organization of both online and hardcopy filing systems for personal and company information.
• Develop a strong Human Kinetics product knowledge base including cultivating a working knowledge of Human Kinetics websites, Human Kinetics electronic content delivery platforms, becoming familiar with products, and reviewing marketing materials.
• Perform varied tasks for both departments that may be assigned on an ad hoc or regular basis.

Job Qualifications

Education: High School diploma/equivalent or higher required.

Experience: Alpha numeric data entry experience required. 1-year Alpha numeric data entry experience preferred.

Required Competencies:

Computer literacy

Microsoft Office Suite

Written and verbal communication

Phone interaction

Detail oriented

Prioritization, flexibility, adaptability, and problem-solving

Organizational awareness

Integrity

Respect

Teamwork

Resourcefulness

Effort

Stewardship

Preferred Competencies: Alpha numeric key 40 wpm-95% accuracy rate

Job Demands

Office Equipment: Frequent computer, copies, calculator and printer use. Occasional phone use

Mental Demands: Frequent problem-solving, decision making, organization, reading/writing, prioritization, and adaptability. Occasional stress management, data interpretation, and taking initiative.

Working Conditions: Indoor, office environment.

Physical Demands: Frequent sitting and walking. Occasional standing. Rare lifting and carrying required.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Credit Card Security: This position has access to customer credit card data and must comply with all policies and procedures designed to keep that data from being compromised.