Customer Service Representative - Institutional Life

Location Designation: Hybrid - 3 days per week 

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

Our employees take pride in being part of a company that is committed to doing the right thing for customers and improving local communities through our culture of employee giving and volunteerism.

When you join our team, you’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. Most of our employees enjoy a blend of both remote and in-office work flexibility.

We invite you to bring your talents to New York Life! In our Leawood, Kansas office, we are seeking a highly talented and driven Customer Service Representative II to join our dynamic, high-performing team focused on providing top level service to our institutional clients with an industry leading business unit, Institutional Life (IL). IL offers sophisticated life insurance products in the Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI) and Corporate Sponsored markets.

This role is on the Processing team which supports the in-force policy maintenance and communication related to our BOLI and COLI products. As a Customer Service Representative II, you will be responsible for managing client related inquiries by providing top level service to our sophisticated clients and producers.

Primary Responsibilities:

The CSR is a critical role in our current and future state operations. This position will report directly to the Institutional Life Case Management - Processing Team Manager. This is an excellent opportunity for a competent, driven, “team-first” professional to join an organization that values teamwork, service to community, and a client-first approach to business.

Responsibilities for this role include:

• Process policy transaction requests; premium payments, fund transfers and contract changes
• Reconcile daily transaction activity and prepare policy value reporting to confirm activity
• Provide policy value reporting to outside offices on an as needed basis
• Interact with internal departments throughout the company
• Become knowledgeable on premium tax calculations to verify policy values i.e.; cash value, guideline, 7-pay, COI's, target & excess premiums
• Support business improvement initiatives  

Qualifications:

• Strong critical thinking skills and attention to detail
• Strong computer skills; proficient knowledge of Microsoft Word, Excel, and Access
• Strong written and oral communication skills
• Ability to prioritize and multi-task without supervision  
• Firm understanding of COLI and/or BOLI products is preferred

Education:

• Bachelor’s degree or at least 5 years equivalent related experience
• Must be able to obtain FINRA Series 6 designation within 1 year of employment     
• Professional designation or working toward a designation such as FLMI; obtain Loma 1 and 2 within 12 months of hire

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

#LI-JS1

Salary range: $32,500-$47,500 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 89917