Customer Service Representative- Inbound Calls

Bayonet Plumbing, Heating, and Air Conditioning is in need of Full Time Customer Service Representatives
Various Shifts Available – Days, Nights, Weekends!
Responsibilities

• Interact with customers via telephone to provide information
• Use computer system to track, gather information, and/or troubleshoot customer issues
• Process transactions and reply to inquiries about services
• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
• Schedule appointments and field customer questions
• Address problems and requests by transmitting information or providing solutions
• Ensure that appropriate actions are taken to resolve customers problems and concerns
• Enter data in computer system and maintain logs/records of calls, activities and other information
• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
• Show care and compassion for customers
• Maintain the highest level of Customer Service
• Effective communication with all other dispatchers and persons in the office
• Ability to work as a team
• Ability to work in a very fast paced, high pressure environment

Required Skills

• Call Center Experience 1-2 years minimum
• Excellent communication skills, including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills
• Proficient phone/communication skills
• Great attention to detail
• Ability to multitask
• Must be willing to work on varied evenings and weekends.
• HVAC or Plumbing office experience a plus

Education and Experience:

• High school diploma or equivalent
• Customer Service Experience Required

Benefits:

• Medical Insurance

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