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Form of work
SalaryJob Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position based in
Duties:
- Handle incoming customer inquiries and provide accurate and timely responses
- Assist customers with product information, order placement, and issue resolution
- Perform data entry to update customer records and maintain accurate documentation
- Communicate effectively with customers via phone, email, or chat
- Analyze customer needs and recommend appropriate solutions or products
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
- Maintain a high level of professionalism and adhere to phone etiquette guidelines
- Provide support when necessary
Skills:
- Strong Customer Service skills with the ability to handle challenging situations professionally
- Excellent verbal and written communication skills in English
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Experience with outbound calling is preferred
- Familiarity with phone etiquette best practices
Join our team as a Customer Service Representative and enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth. Apply today to be part of our dynamic team!
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 18 – 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- Under 1 year
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- In-person
- Office
Ability to Relocate:
- South Elgin, IL 60177: Relocate before starting work (Required)
Work Location: In person
