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Form of workJoin National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Thoele Dental Lab in St. Cloud, MN for a Full-Time Customer Service Representative.
The regular hours for this position are from 7:00 AM to 4:30 PM, Monday through Thursday, and 7:00 AM to 11:00 AM on Fridays, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
- Answer all incoming calls.
- Enter prescription information via Data Entry to schedule cases
- Responsible for billing and invoicing all finished cases and will sort and attach.
Secondary Responsibilities and Essential Functions of the Position:
- Unpacking and sanitizing new work as needed following instruction which includes wearing protective gear.
- Sorts and attaches doctor prescriptions.
- Responsible for properly packing all completed cases.
- Responsible for verifying and properly consolidating all cases to prepare for shipping.
- Responsible for utilizing UPS and FedEx software and properly maintaining database integrity and account naming procedures.
- Disburse cases for local drivers.
- Maintain proper level of assembled shipping boxes.
Skills and Abilities Required:
- Computer skills
- Must be able to read, write, speak and understand English
- Strong attention to detail
- Multi task
Minimum Education and Experience Required:
- Required: High school diploma or GED equivalent
- Working knowledge of Microsoft Office
Hazardous Materials or Equipment Used:
- Disinfectant process chemicals
- Personal protective equipment as required.
- Office equipment
- Insert hazardous materials and/or equipment
Physical Requirements:
- Regularly required to sit, stand, walk, and/or reach
- Exhibit fine motor skills and/or perform repetitive motions
- Good hand-eye coordination
- Good manual dexterity
- Ability to walk and stand for long periods of time
- Repeated bending and kneeling
- Vision capabilities: Depth perception, attention to detail and/or color
- Push, pull, lift, and/or carry up to 25 pounds
