Customer Service Representative Hybrid - 24669

ur client, a Global Leader in the Medical Device Industry has an immediate opening for a Lead Customer Service Representative for a 12 month + Contract.  Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment. 

Hybrid- Monday thru Wednesday office, Thursday and Friday remote/work from home.   Bachelor's degree required in any area. 

Position Description (Principle Duties and Responsibilities)

Promptly and professionally respond to all inbound customer needs. Role includes understanding complete product portfolios, direct and contract pricing, distribution and consumer direct processes, problem solving and complaint handling, as well as sales and clinical support.

• Communicate professionally and effectively both written and verbally.
• Support Sales and Marketing for new product launches
• Thorough processing of customer returns (including coordination of product pick up and reimbursements to customer) 
• Process customer complaints in accordance with federal regulations 
• Gain understanding of GPO"s, IDN, National Accounts pricing 
• Problem solve- billing errors, freight options, shipping errors 
• Works directly with logistics for tracking and expediting orders 
• Identifies cost effective transportation options for customers 
• Direct sales support
• Facilitating service interruptions 
• Sales and inventory data reporting for Sales and Marketing 
• Customer order processing: 
  • Complete entry to delivery 
  • Learns and communicates specific product features and benefits as well as the medical problems they address. 
  • Learn systems that are needed to gather information to provide resolution to customer inquiries. 
  • Comprehend terminology associated with human anatomy and patient care in an acute care setting. 
• Become knowledgeable of Medical distribution sales model. 
• Become proficient with all systems related to role 
• Demonstrate understanding of all Customer Service processes and procedures and their impact on customer interactions. 

Requirements:

• Bachelor's degree: Marketing fields, general business or communications related fields-preferred.
• 2 years of experience in a professional service related industry