Customer Service Representative

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving inquiries, and promoting our products and services. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer experiences.

Responsibilities:
- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Utilize effective phone etiquette to ensure positive interactions with customers
- Conduct outbound calls to follow up on customer inquiries or sales leads
- Maintain customer records by accurately entering and updating data in the system
- Collaborate with other team members to ensure customer satisfaction and achieve sales targets

Experience:
- Previous experience in Customer Service or a related field is preferred
- Excellent verbal and written communication skills in English and Spanish
- Strong problem-solving skills with the ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Bilingual proficiency is highly desirable

If you are passionate about delivering exceptional Customer Service, have strong communication skills, and enjoy working in a team-oriented environment, we would love to hear from you. Apply today to join our dynamic Customer Service team!

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the duties or specifications of the job at any time based on business needs.

Job Type: Full-time

Pay: $20.28 - $24.43 per hour

Work setting:

• In-person

Work Location: In person